Inbound Customer Care Agent - Casual Position

HelloFresh

Customer Management | Sydney, AU

Join an energetic and highly motivated team! Work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day.


 



  • Great benefits and incentives | Full Training provided

  • Supportive team | Career Progression | Learning Academy

  • Close to Central Station | 7-day rotating roster


 


About HelloFresh


We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a young and dynamic company. Responsibility is given from day one to use your initiative and creativity to help us grow our business and support our mission:


We want to change the way people eat – FOREVER!


As our customer base is growing so rapidly we are looking for Customer Care Agents to join our energetic and highly motivated team within our core business hours from 8 am – 9 pm. If you would like to work in a high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion! 


You will...



  • Be the first point of contact for our customers providing general support and building engaging relationships on every customer call or interaction

  • Provide an empathetic and high level of quality customer service in order to meet and exceed the expectations of our customers

  • Demonstrate professionalism, timely support and effective communication

  • Investigate and resolve customer complaints and feedback in a positive manner

  • Work collaboratively with the team to ensure business & team objectives are met

  • Be available to work 4 shifts from Monday – Sunday, 2 of which must be on a Monday, Tuesday or Thursday between the hours of 8am-9pm.

  • Be available for one week training, commencing Monday 11th of September 2019.


You have...



  • Experience in dealing with customers and providing the highest level of service

  • High level written and verbal communication skills

  • Must have basic computer skills across Microsoft Suites and Google.

  • An obsession with details and a nature that will not rest until everything is in order

  • Experience working in a fast paced environment that requires initiative, multitasking and the ability to be proactive


You are...



  • Available open to work between the hours of 8 am and 9 pm

  • Obsessed with food!

  • Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment

  • Supportive and positive at all times - we work as a team!

  • Not afraid to take the initiative and provide innovative solutions to problems

  • Excited to work in a fast-paced environment with constant change and growth

  • Able to work towards targets and KPI's to ensure we deliver high-quality service to our customers


Perks



  • Opportunities to grow within the business.

  • Competitive salary and a quarterly bonus potential.

  • Great discounts on our HelloFresh boxes.

  • Additional incentives to reward you for your hard work.

  • Individual development plans for each employee inclusive of our in-house HelloFresh Academy.

  • Social events and a great work culture.

  • An amazing, diverse and supportive team.


Interested in working with us?


Simply apply online with your CV. We look forward to hearing from you!