Join an energetic and highly motivated team! Work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day.
- Great benefits and incentives | Full Training provided
- Supportive team | Career Progression | Learning Academy
- Close to Central Station | 7-day rotating roster
We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a young and dynamic company. Responsibility is given from day one to use your initiative and creativity to help us grow our business and support our mission:
We want to change the way people eat – FOREVER!
As our customer base is growing so rapidly we are looking for Customer Care Agents to join our energetic and highly motivated team within our core business hours from 8 am – 9 pm. If you would like to work in a high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion!
- Be the first point of contact for our customers providing general support and building engaging relationships on every customer call or interaction
- Provide an empathetic and high level of quality customer service in order to meet and exceed the expectations of our customers
- Demonstrate professionalism, timely support and effective communication
- Investigate and resolve customer complaints and feedback in a positive manner
- Work collaboratively with the team to ensure business & team objectives are met
- Be available to work 4 shifts from Monday – Sunday, 2 of which must be on a Monday, Tuesday or Thursday between the hours of 8am-9pm.
- Be available for one week training, commencing Monday 11th of September 2019.
- Experience in dealing with customers and providing the highest level of service
- High level written and verbal communication skills
- Must have basic computer skills across Microsoft Suites and Google.
- An obsession with details and a nature that will not rest until everything is in order
- Experience working in a fast paced environment that requires initiative, multitasking and the ability to be proactive
- Available open to work between the hours of 8 am and 9 pm
- Obsessed with food!
- Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment
- Supportive and positive at all times - we work as a team!
- Not afraid to take the initiative and provide innovative solutions to problems
- Excited to work in a fast-paced environment with constant change and growth
- Able to work towards targets and KPI's to ensure we deliver high-quality service to our customers
- Opportunities to grow within the business.
- Competitive salary and a quarterly bonus potential.
- Great discounts on our HelloFresh boxes.
- Additional incentives to reward you for your hard work.
- Individual development plans for each employee inclusive of our in-house HelloFresh Academy.
- Social events and a great work culture.
- An amazing, diverse and supportive team.
Interested in working with us?
Simply apply online with your CV. We look forward to hearing from you!