We are looking for you to oversee our clients in all of Europe out of our base in Berlin. Our Customer Care Team is responsible for customer support and thereby plays a central role in the client’s experiences and the company’s success! As a member of our team, you will interact with customers and transform InstaFreight as a forwarding company to the market leader in the European road-freight traffic. In the future your main tasks include:
- You are the primary contact person for our business clients during their registration on our portal and you take care of all inquiries
- You support our customers with their registration on our portal and check relevant general conditions
- You advise our clients professionally via email or telephone and also find individual transport solutions
- You know our customers the best, share your information with other departments and are in constant exchange with colleagues
- You design new Customer Care Standards and optimize our processes together with your team
- You have a finished degree in business-management academic studies or a completed commercial training
- You already have operating experience in customer care and enjoy this sector
- You ideally already have first experiences in the field of transportation/logistics or sales, otherwise a great curiosity about new topics helps you quickly build knowledge concerning the logistics industry
- You have excellent communication skills as well as a high focus on client and service satisfaction
- You speak German fluently because our customers mainly communicate in German. In English you can also confidently react
- You can organize your work and yourself well, are able to set priorities and follow tasks based on their importance
- You really start to thrive when there is much to do and it is busy
WHAT WE OFFER
Take the driver seat
- Take charge - From day 1 on, be in charge of your own tasks and make meaningful and responsible decisions.
- Realize your ideas - Be creative. Be innovative. Expand your horizons and show initiative. We help you turn your vision into a reality.
- Learn from your mistakes - Take risks, make mistakes and learn from it.
Hit the gas pedal
- Be in charge of your own pace - From the beginning on, work on exciting and challenging projects which guarantee a steep learning and development curve - on a factual as well as a personal level.
- Draw from the full source of inspiration - Eager for knowledge and full of enthusiasm? For this we offer you a broad variety of learning and advanced training opportunities; from our internal “Workshop Wednesday” to selected specialist literature up to extreme education and training.
- Fulfill yourself - Bring out your hidden potential, reach out for the stars and move over big heads.
Enjoy the ride
- Learn from the best - We combine logistic-expertise with entrepreneurial thinking, a startup mentality and the vision to revolutionize a whole industry.
- Experience our team spirit - Become a part of our dynamic and determined teams which have short communication ways and a flat hierarchy. We support each other and hold together.
- Have fun - We are more than colleagues. During parties and events we regularly spent time together and strengthen our team spirit. For a productive work environment we offer you everything you need: From cold drinks, breakfast and fresh fruits to exciting ping-pong games up to numerous employer offers and benefits for gyms and sport programs.