Customer Care Manager

Instafreight

Customer Management | Berlin, DE

YOUR TASKS

 
We are looking for you to oversee our clients in all of Europe out of our base in Berlin. Our Customer Care Team is responsible for customer support and thereby plays a central role in the client’s experiences and the company’s success! As a member of our team, you will interact with customers and transform InstaFreight as a forwarding company to the market leader in the European road-freight traffic. In the future your main tasks include:



  • You are the primary contact person for our business clients during their registration on our portal and you take care of all inquiries

  • You support our customers with their registration on our portal and check relevant general conditions 

  • You advise our clients professionally via email or telephone and also find individual transport solutions 

  • You know our customers the best, share your information with other departments and are in constant exchange with colleagues 

  • You design new Customer Care Standards and optimize our processes together with your team





YOUR PROFILE

 

  • You have a finished degree in business-management academic studies or a completed commercial training

  • You already have operating experience in customer care and enjoy this sector

  • You ideally already have first experiences in the field of transportation/logistics or sales, otherwise a great curiosity about new topics helps you quickly build knowledge concerning the logistics industry

  • You have excellent communication skills as well as a high focus on client and service satisfaction 

  • You speak German fluently because our customers mainly communicate in German. In English you can also confidently react

  • You can organize your work and yourself well, are able to set priorities and follow tasks based on their importance 

  • You really start to thrive when there is much to do and it is busy


WHAT WE OFFER

 

Take the driver seat



  • Take charge - From day 1 on, be in charge of your own tasks and make meaningful and responsible decisions. 

  • Realize your ideas - Be creative. Be innovative. Expand your horizons and show initiative. We help you turn your vision into a reality.

  • Learn from your mistakes - Take risks, make mistakes and learn from it.



Hit the gas pedal



  • Be in charge of your own pace - From the beginning on, work on exciting and challenging projects which guarantee a steep learning and development curve - on a factual as well as a personal level.

  • Draw from the full source of inspiration - Eager for knowledge and full of enthusiasm? For this we offer you a broad variety of learning and advanced training opportunities; from our internal “Workshop Wednesday” to selected specialist literature up to extreme education and training. 

  • Fulfill yourself - Bring out your hidden potential, reach out for the stars and move over big heads.



Enjoy the ride



  • Learn from the best - We combine logistic-expertise with entrepreneurial thinking, a startup mentality and the vision to revolutionize a whole industry. 

  • Experience our team spirit - Become a part of our dynamic and determined teams which have short communication ways and a flat hierarchy. We support each other and hold together. 

  • Have fun - We are more than colleagues. During parties and events we regularly spent time together and strengthen our team spirit. For a productive work environment we offer you everything you need: From cold drinks, breakfast and fresh fruits to exciting ping-pong games up to numerous employer offers and benefits for gyms and sport programs.