Customer Service Agent - Jumia (Temp)


Customer Management | Cairo, EG

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!


Main Duties & Responsibilities 

  • Receive customer calls and answer all the needs expressed, supporting customers where needed

  • Address all requests received by email, chat and social media

  • Resolve customer issues

  • Record and verify accurate information on all calls

  • Apply core operations processes

  • Support in improving service quality and processes by highlighting malfunctions 

  • Positively and respectfully communicate with customers, maintaining company and customer confidentiality

  • Adhere to work schedule provided, maintaining high level of punctuality and consistent reliable attendance standards.

Required Skills & Qualifications

  • At least 1-year experience in a call center 

  • Good written and oral language skills is a must

  • Excellent communication capabilities

  • Service and quality oriented

  • Basic computer skills

  • A sense of priority and able to work under time constraints.


We offer:


  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures