IT Support Engineer


Customer Management | Berlin, DE

We are looking for an IT Support and Helpdesk Engineer. In this position you will be the central point of contact for providing IT support to a globally distributed, diverse team at the crossroads of technology and food.

You'll be responsible for the following:

  • Maintaining our office hardware landscape incl. device and license management

  • Be the face of the IT Support team and provide 1st level support to all HelloFresh employees

  • Deploying new hardware, software and accounts to our employees

  • Monitor and manage cloud service usage on a global scale

  • Manage vendors and service providers

  • Communicate with technical service providers (like internet and telephone providers)

  • Help transforming the IT Support department by implementing automation and new workflows

  • Contributing to ongoing system and process documentation efforts

  • Be the go-to-person regarding audio/video-systems and event-livestreams

 Who we are looking for

  • You have a great team spirit

  • You are an organized and responsible person

  • You have a pleasant demeanor and a can-do attitude

  • You have outstanding English skills

  • You are service oriented and get a kick out of helping other people out

  • You have first experience as Support Engineer, System Administrator or in a comparable position in a mid-size company before (1+ years) or you have successfully completed an IT-related apprenticeship

  • You have a thorough knowledge of computer maintenance (MacOS, Windows, Linux)

  • Experience in managing services such as G Suite, Jira/Confluence, and jumpCloud is a big plus

  • Brownie points if you have advanced knowledge of network administration (TCP/IP, DNS, DHCP, VLAN)

What we offer

  • The chance to have a serious impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

  • A vibrant, international environment

  • A guaranteed steep learning curve & boost for your career

  • Competitive compensation

  • Sabbatical policy

  • Benefit from our selection of employee perks (significant reduction on your HelloFresh boxes, discount on the HelloFresh GO vending machines, free German classes, Geek Friday, discounts for our neighboring Fitness Studio & Urban Sports Club, annual budget for training and development initiatives, weekly Yoga Classes, Summer & Winter Party)

Are you up for a challenge?

Please submit your complete application below including your earliest starting date.