Customer Success Manager


Customer Management | Singapore City, SG

Rocket Internet, one of the most successful company builders in Europe, has launched a new venture: Franksmile. From offering operational support and partnering with entrepreneurs, to investing, Rocket creates market-leading companies, changing the way the world functions.

Franksmile is about to revolutionize the dental beauty market by giving millions of people access to a million-dollar-smile at an affordable price tag using invisible aligners. Currently, we are assembling core high-performance international teams to drive our success. 

As one of the first employees, you will be part of an incredible start-up journey and a team that is driven, empathetic and dedicated towards success. You will play a major role in every decision, problem and opportunity by being directly involved with the company's international roll-out. Together we can be phenomenal.  


  • Be at the centre of a hyper-growth company in one of the most innovative sectors in Healthcare

  • Be able to build and not just fix things  

  • Craft your own career, with broad responsibilities and cross-functional opportunities  

  • Work with a superb team which features a great culture without any hierarchical thinking

  • Experience significant personal growth and development

  • Be part of a fascinating brand that you can further build and leave your mark on


  • Deal with hot, inbound leads which feature high conversion potential

  • Advise existing customers and guide them towards undertaking the treatment plan

  • Proactively approach existing customers and ensure a high customer satisfaction

  • Be rewarded with highly competitive salary and growth prospects, including an attractive commission scheme


  • Fluent in both spoken & written English, (and Mandarin is a big plus) - they will be your working language!

  • Well versed with sales and come with an outstanding ability to understand and advise customers and have had first experience in Sales and/or customer relationships. 

  • Proactive, have a great ability to think on the spot and have an innate sense of what your customers want

  • Someone who loves to assist and support potential customers in taking the decision to buy a life-changing cosmetic treatment (no cold calls!) 

Want to find more about our company?

Check us out!