Customer Care Representative French (parttime)

HelloFresh

Customer Management | Amsterdam, NL

At HelloFresh we love food and our mission is to change the way people eat forever. That change comes conveniently packaged in a box - a HelloFresh Box, filled with the best fresh ingredients.


With our meal boxes with easy to cook recipes and fresh ingredients, we are driving change in the quickly evolving food industry. From developing our recipes to delivering the boxes - the customer is at the center of everything we do. Our aim is to make every meal a moment to look forward to, for everyone at the table. No surprise then that data is our friend and for us, learning never stops. We make quick but informed decisions and as a fast-growing company, we value flexibility and speed.


HelloFresh needs you


For our head office in Amsterdam we are looking for a Customer Care employee (Part time)


We want to exceed all expectations of our customers and of course that starts with us


toppers on customer service. You are the link between our customers and the organization!


Among other things, you deal with:


Helping customers via telephone, email, chat, SMS, Whatsapp, Social media and logistic.


Answering questions about orders, delivery times, prices and products


Gathering feedback to ensure that our customers can receive the HelloFresh box every week with a smile on their faces


You’ll be working on:



  • Helping customers via telephone, email, chat, SMS and Whatsapp.

  • Once you will be familiar with our different systems and products, you will be part of one of our sub teams: Social media or logistic

  • Answering questions about orders, delivery times, prices and products

  • Gathering feedback to ensure that our customers can receive the HelloFresh box every week with a smile on their faces


Are you the perfect Customer representative?


You are native French speaker, excellent writing, and speaking skills



  • You have 0-2 years of experience in Customer Care;

  • Fluent in English, Dutch would be an advantage;

  • You are super flexible and like to work occasionally in the weekend and in the evenings;

  • Helping others makes you happy, the customer is number 1 for you and you like to keep several balls in the air at the same time;

  • You also like to work in a team.


What do we offer you?



  • We provide lunch or dinner;

  • You can train with our personal trainer Jonas and you are welcome at our weekly drinks;

  • A cozy, dynamic and atmospheric working environment in Amsterdam;

  • Personal development opportunities;

  • Discount on the HelloFresh Box;

  • An attractive salary and travel allowance.