IT Support

Jumia

Engineering | Porto, PT

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.


 


Porto Tech Center (PTC) is Jumia’s IT development center, with around 200 IT-specialists. Porto Tech Center was created in 2012 with the aim of focusing on IT development. At PTC, we provide you with a unique and exciting opportunity to work in an entrepreneurial environment and develop smart solutions for our group companies. We do e-commerce online shops, logistics, business intelligence and mobile applications, involving a wide range of high-end technologies for tens of millions customers. The software we create is present in more than 20 countries. Working at PTC means being in the first line of e-commerce development in emerging markets.


 


Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.


We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.


 


You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our end users on daily basis. From laptop maintenance to troubleshooting and email accounts management.


 


Main Responsibilities:



  • Responsible for Google Apps platform management

  • Follow up on outstanding IT related requests and ensure resolution within established SLA

  • Manage and monitor internal assets to ensure accurate inventory records

  • Other common IT Helpdesk duties


 


 


Requirements:



  • Technical Vocational Training in the area of Information Technology (minimum 12th grade)

  • Minimum 1 year work experience in computer technical support functions

  • Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP

  • Excellent communication skills and taste for contact with the end user

  • Knowledge on Google Apps management platform

  • Good interpersonal skills and taste for teamwork

  • Good analytical ability, organization and planning

  • Fluent in English (mandatory)


 


 


We offer:



  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures