CRM Manager & SalesForce-Admin

Instafreight

Engineering | Berlin, DE

YOUR TASKS

 
We are looking for you to further accelerate our strong growth phase. The Customer Relationship Management ensures that our processes, reportings and toolset are scalable. As CRM Manager you play a vital role and have independent interfaces in the Sales and Distribution, Customer Care, Operations, Finance and Tech department. In the future your main tasks include:



  • You optimize and advance the development of CRM Softwares (Salesforce) and additional Sales Tools (Dialpad, Freshdesk, etc.) according to company and process requirements

  • You ensure a smooth information flow and together with Tech administer the data interface/API

  • You assure high data quality in our systems and tools 

  • You produce and create reports and dashboards for management

  • You analyze our client portfolio, compile target customer segments and are responsible for the continuous replenishment of Leads

  • You manage the recording of client satisfaction (NPS, etc.) and carry insights over to the organization 

  • You work hand in hand with our marketing department to create new multi-canal marketing campaigns





YOUR PROFILE

 

  • You have completed your business-management degree or comparable academic studies with an excellent overall grade average 

  • You have first experiences in the management of CRM systems (e.g. Salesforce) as well as data bases (e.g. SQL)

  • You work well structured, have a focus on processes and solutions and are great in the details

  • You have a distinctive understanding of numbers and can not only draft but also produce goal-oriented reports and dashboards

  • You are customer-oriented and like to work with internal and external stakeholders (e.g. clients, service providers)

  • You are skillful and proficient with MS Office (especially Excel)

  • You speak English and German fluently 

  • You have a burning desire to become part of a quick-witted team, to go the extra mile and to celebrate success with us!


WHAT WE OFFER

 

Take the driver seat



  • Take charge - From day 1 on, be in charge of your own tasks and make meaningful and responsible decisions. 

  • Realize your ideas - Be creative. Be innovative. Expand your horizons and show initiative. We help you turn your vision into a reality.

  • Learn from your mistakes - Take risks, make mistakes and learn from it.



Hit the gas pedal



  • Be in charge of your own pace - From the beginning on, work on exciting and challenging projects which guarantee a steep learning and development curve - on a factual as well as a personal level.

  • Draw from the full source of inspiration - Eager for knowledge and full of enthusiasm? For this we offer you a broad variety of learning and advanced training opportunities; from our internal “Workshop Wednesday” to selected specialist literature up to extreme education and training. 

  • Fulfill yourself - Bring out your hidden potential, reach out for the stars and move over big heads.



Enjoy the ride



  • Learn from the best - We combine logistic-expertise with entrepreneurial thinking, a startup mentality and the vision to revolutionize a whole industry. 

  • Experience our team spirit - Become a part of our dynamic and determined teams which have short communication ways and a flat hierarchy. We support each other and hold together. 

  • Have fun - We are more than colleagues. During parties and events we regularly spent time together and strengthen our team spirit. For a productive work environment we offer you everything you need: From cold drinks, breakfast and fresh fruits to exciting ping-pong games up to numerous employer offers and benefits for gyms and sport programs.