System Analyst - Warehouse Management System


Engineering | Newark, NJ, US; Grand Prairie, TX, US

You will ...

  • Support all areas of HelloFresh's warehouse management system (WMS) application [High Jump ONE Platform] including:

    • Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues 

    • Managing system configuration based on operations team direction

    • Facilitating end user training where needed and assisting in System Standard Operations Procedure (SOP) documentation

    • Overseeing user menu profile and security setup for the application based on operations functional roles

    • Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners

    • Coordinating and executing any required testing activities in support of the application

    • Working with other operations technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms

    • Managing the deployment of system changes into production environments

  • Represent WMS area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or technology

  • Understand all available fulfillment technology team reporting tools and create reports that enable improved operation visibility and performance

  • Schedule/coordinate maintenance of system servers with our vendor as required. This includes maintaining databases to ensure highest performance and maintaining archived data

You are...

  • Flexible and reliable to cover scheduled shifts that support 24/7 production operations   

  • Willing to travel to different HelloFresh facilities on occasion in support of projects or platform roll-outs

  • Excellent with communication skills and have a team player mentality

  • Able to multi-task and prioritize tasks in a fast-paced environment while maintaining close attention to detail
    At a minimum, you have...

  • Undergraduate degree or equivalent experience: Supply Chain Management, Computer Science, Management Information Systems, or Engineering Degree preferred

  • 1+ years of experience supporting a WMS in an RF based distribution, manufacturing, or e-com fulfillment environment, experience managing integrations a plus

  • Proficiency in SQL, as well as working in spreadsheet tools (Google sheets, Excel)

  • Experience gathering data and creating custom reports  

You’ll get…

  • Competitive Salary & 401k company match that vests immediately upon participation

  • Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off 

  • $0 monthly premium and other flexible health plans 

  • Amazing discounts, including up to 75% off HelloFresh subscription

  • Flexible shift scheduling & advancement opportunities 

  • Emergency child and adult care services 

  • Collaborative, dynamic work environment within a fast-paced, mission-driven company


It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.