Quality Assurance Manager

InstaFreight

Engineering | Berlin, DE

To further accelerate our strong growth phase, we are looking for a motivated Quality Assurance Manager (m/f/d) to support our Operations department in Berlin. Previous knowledge in customer care or logistics is an advantage, but not required. We search for motivated and engaged rock stars that bring their (and our) PS on the road and are willing to go the extra-mile to do so. 

Our Quality-Assurance team takes care of the service level of our customers and carriers. You will make sure that all quality requirements are fulfilled, that our shipments are on time and you will talk proactively with carriers and customers to present solutions.

  • You work closely together with Transport Managers. After the purchase of freight capacities, you assume full responsibility of the quality control up to the handover to accounting.

  • With problems you keep the load off your teams’ shoulders by searching for creative and efficient solutions.

  • During the transport you are the contact person for all people involved (e.g. carriers, customers, loading and unloading stations, etc.) and in the case of complications you independently bring about solutions.

  • With all activities you think about how processes can be digitized to increase the productivity of yourself, your team and the entire Operations department - After internal voting you give over the suggestions to our Product team

 

YOUR PROFILE
  • You are an open-minded and communicative person who wins over partners with our vision and you act as an in-house ambassador for our long-term goals. 
  • You start and run operative steps as well as bigger projects independently and while doing so include all relevant parties. 
  • You are open towards problems and you look for creative solution approaches.
  • You feel comfortable in a startup environment, are hands-on, work agilely and stay focused even during busy times.
  • You have completed training or a finished (dual) course of study and ideally already have collected professional experience - know-how in the field of logistics and road transportation (e.g. work as a dispatcher) or in customer care are a plus but not required 
  • You communicate confidently in German and English - additional languages are an advantage
WHAT WE OFFER
Take the driver seat
  • Take charge - From day 1 on, be in charge of your own tasks and make meaningful and responsible decisions. 
  • Realize your ideas - Be creative. Be innovative. Expand your horizons and show initiative. We help you turn your vision into a reality.
  • Learn from your mistakes - Take risks, make mistakes and learn from it.
Hit the gas pedal
  • Be in charge of your own pace - From the beginning on, work on exciting and challenging projects which guarantee a steep learning and development curve - on a factual as well as a personal level.
  • Draw from the full source of inspiration - Eager for knowledge and full of enthusiasm? For this we offer you a broad variety of learning and advanced training opportunities; from our internal “Workshop Wednesday” to selected specialist literature up to extreme education and training. 
  • Fulfill yourself - Bring out your hidden potential, reach out for the stars and move over big heads.
Enjoy the ride
  • Learn from the best - We combine logistic-expertise with entrepreneurial thinking, a startup mentality and the vision to revolutionize a whole industry. 
  • Experience our team spirit - Become a part of our dynamic and determined teams which have short communication ways and a flat hierarchy. We support each other and hold together. 
  • Have fun - We are more than colleagues. During parties and events we regularly spent time together and strengthen our team spirit. For a productive work environment we offer you everything you need: From cold drinks, breakfast and fresh fruits to exciting ping-pong games up to numerous employer offers and benefits for gyms and sport programs.
ABOUT US

We digitize the logistics industry, a €250+bn market in Europe! As the leading online road freight forwarding company in Germany, we offer business customers a fully digital booking experience for logistics services – with one click only and as simple as online shopping.