CRM Manager

InstaFreight

Marketing | Berlin, DE

We are looking for you to further accelerate our strong growth phase. The Customer Relationship Management ensures that our processes, reportings and toolset are scalable. As CRM Manager you play a vital role and have independent interfaces in the Sales and Distribution, Customer Care, Operations, Finance and Tech department. In the future your main tasks include:



  • You optimize and advance the development of CRM Softwares (Salesforce) and additional Sales Tools (Dialpad, Freshdesk, etc.) according to company and process requirements

  • You ensure a smooth information flow and together with Tech administer the data interface/API

  • You assure high data quality in our systems and tools 

  • You produce and create reports and dashboards for management

  • You analyze our client portfolio, compile target customer segments and are responsible for the continuous replenishment of Leads

  • You manage the recording of client satisfaction (NPS, etc.) and carry insights over to the organization 

  • You work hand in hand with our marketing department to create new multi-canal marketing campaigns





YOUR PROFILE



  • You have completed your business-management degree or comparable academic studies with an excellent overall grade average 

  • You have first experiences in the management of CRM systems (e.g. Salesforce) as well as data bases (e.g. SQL)

  • You work well structured, have a focus on processes and solutions and are great in the details

  • You have a distinctive understanding of numbers and can not only draft but also produce goal-oriented reports and dashboards

  • You are customer-oriented and like to work with internal and external stakeholders (e.g. clients, service providers)

  • You are skillful and proficient with MS Office (especially Excel)

  • You speak English and German fluently 

  • You have a burning desire to become part of a quick-witted team, to go the extra mile and to celebrate success with us!





WHAT WE OFFER

Take the driver seat

  • Take charge - From day 1 on, be in charge of your own tasks and make meaningful and responsible decisions. 

  • Realize your ideas - Be creative. Be innovative. Expand your horizons and show initiative. We help you turn your vision into a reality.

  • Learn from your mistakes - Take risks, make mistakes and learn from it.



Hit the gas pedal

  • Be in charge of your own pace - From the beginning on, work on exciting and challenging projects which guarantee a steep learning and development curve - on a factual as well as a personal level.

  • Draw from the full source of inspiration - Eager for knowledge and full of enthusiasm? For this we offer you a broad variety of learning and advanced training opportunities; from our internal “Workshop Wednesday” to selected specialist literature up to extreme education and training. 

  • Fulfill yourself - Bring out your hidden potential, reach out for the stars and move over big heads.



Enjoy the ride

  • Learn from the best - We combine logistic-expertise with entrepreneurial thinking, a startup mentality and the vision to revolutionize a whole industry. 

  • Experience our team spirit - Become a part of our dynamic and determined teams which have short communication ways and a flat hierarchy. We support each other and hold together. 

  • Have fun - We are more than colleagues. During parties and events we regularly spent time together and strengthen our team spirit. For a productive work environment we offer you everything you need: From cold drinks, breakfast and fresh fruits to exciting ping-pong games up to numerous employer offers and benefits for gyms and sport programs.





ABOUT US


We digitize the logistics industry, a €250+bn market in Europe! As the leading online road freight forwarding company in Germany, we offer business customers a fully digital booking experience for logistics services – with one click only and as simple as online shopping.