3 PL Team Leader


Operations | Algiers, DZ

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!



 Main responsibilities:

You will be in charge of building and managing the 3PL community for Jumia E-Commerce in Algeria with the below responsibilities:

  • Coordinate the relation between Jumia teams and Partners

  • Build relationships between the vendor support center and partner

  • Build relationships between the Partner and customer

  • Develop administrative standards and policies for hubs and ensure their compliance

  • Follow up with partners on the Service level agreement

  • Prepare account status reports

  • Handling and following up on daily issues between partner, customer and operation teams

  • Responsible for updating the lost liability from 3PL




Required skills & qualifications:

  • Approachable and responsive, able to connect with employees at all levels

  • Strong problem solving skills 

  • Strong customer service focus

  • Supportive team player with a strong drive to create a positive work environment

  • Bachelor's degree in business administration, Logistics is preferred.

  • Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical

  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge



We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment

  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines

  • The opportunity to be part of a team full of talented people with the best backgrounds