Retail Manager


Operations | London, GB

Rocket Internet, one of the most successful company builders in Europe, has launched a new venture: Franksmile.

Franksmile is about to revolutionize the dental beauty market by giving millions of people access to a million-dollar-smile at an affordable price tag using invisible aligners.

As one of the first employees, you will be part of an incredible start-up journey and directly involved with the company's international roll-out, conducted in record time.

Among many exciting challenges, you will:

  • Build and lead a Retail Sales Team

  • Plan for and lead all aspects of sales and operations (incl. interviewing top talent, training, setting expectations, coaching and assessing performance, monitoring for compliance, preparing reports, evaluating data, and achieving desired goals)

  • Deliver "5-Star" customer experience consistently as an individual contributor and through your team

  • Ensure all company initiatives are communicated with your team and executed to Franksmile expectations

  • Coach your team to exceed customer experience and company sales goals

  • Represent the company brand, mission, and culture

  • Preserve visual and merchandising brand standards

  • Conduct inventory to ensure adequate products on-hand to exceed customer expectations

We are convinced we will be a great match, if you:

  • Have excellent communications skills in English (Other European languages welcome - particularly French)

  • Have previous experience in Retail / Store Management

  • Have fun and positive personality while being professional and eager to succeed

  • Are detail-orientated, well-organized and reliable

  • Are self-motivated, entrepreneurial mindset, strong capability to identify and solve problems independently

  • Are professional and able to effectively communicate with Vendors and Property Managers

  • Are comfortable using and learning new technology; tablets, computers, software, etc.

  • Are willing to travel if requested, and work flexible days