Regional Head of Jumia Services (Ghana, Algeria, Tunisia, Senegal, Cameroon, Uganda and Tanzania)


Operations | Africa

About Us

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey.



We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey

Position Overview

As Regional Head of Jumia Services, you will lead warehousing & logistics of the e-commerce business across our highest-growing markets.  You will manage a central team as well as country teams in Ghana, Algeria, Tunisia, Senegal, Cameroon, Uganda and Tanzania and report directly to the EVP Marketplace and functionally to the SVP Logistics. 

Key Responsibilities

  • Manage and recruit warehousing & logistics teams in each country and foster cohesion, collaboration, and mutual learning among them

  • Enforce the global strategy of the e-commerce business by

    • Ensuring consistency of best-practice fulfillment processes and routines

    • Managing roadmap roll-outs and tech improvements in close collaboration with country teams and ensuring appropriate training

    • Lead Execution and reporting across multiple flows

      • Forward logistics: first mile (vendor drop-off, vendor pick-up, inbounding), middle mile (network moves) and last mile (customer pick-up or door delivery by own fleet or 3PL

      • Reverse logistics: customer returns, failed deliveries, return-to-vendor, return-to-inventory, quarantine

      • Warehousing: inbounding, inventory management, order processing

    • Ensure  management of KPIs on an hourly, daily, weekly, and monthly basis, including fulfillment speed, success rate of deliveries, and losses

Key Qualifications

  • Bachelor's Degree in Business Administration, Economics, Engineering, Supply Chain or other quantitative field; advanced Degree preferred but not required

  • Proven experience in managing large teams and projects, particularly those of operational nature

  • Demonstrated ability to work in a fast-paced environment, rationally challenge the status quo, and proactively suggest improvements

  • Strong entrepreneurial drive and impeccable communication skills  

  • Ability to work independently and in a team

  • Experience in multinational environment

  • Fluency in English; French would be a substantial advantage

We Offer

  • A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate

  • An unparalleled opportunity of discovering Africa and having strong impact in building the African e-commerce sector

  • A distinct learning about diverse processes that make a business efficient and successful

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders


Ready to Join the Journey?