Associate Director, Operations (East)


Operations | Newark, NJ, US

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

As the Associate Director, you will partner with the SVP, Operations and the region’s site Director to manage and build the fulfillment operations.  Your time will be spent between running the daily operations, as well as driving improvement measures, and operational strategy. If you're looking to make an impact, lead from the front-lines and drive change from within, this is it!

You will...

  • Travel up to 75% to multiple locations in your region (East: Newark, NJ and Swedesboro, NJ)

  • Identify problems in the fulfillment operations and drive continuous improvement strategies for the distribution center

  • Collaborate with the region’s Directors to develop an operations improvement road map in collaboration with the SVP & other site directors

  • Strengthen relationships with local managers and leaders at each site in the region by communicating effectively, showing respect, and becoming a trusted colleague

  • Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production.

  • Drive Safety, quality, cost, and delivery, while growing and expanding capabilities that meet warehouse mandatory requirements

  • Share and exchange operational best practices with the (associate) directors of our other sites

  • Develop and deliver operational procedures for all of fulfillment and supporting processes

  • Drive strategic planning and forecasting ensuring operational alignment

  • Reward and recognize performance and execute on progressive discipline, as needed

  • Mentor, train and develop teammates for career progression and learning

  • Create a positive team dynamic that encourages all employees in the fulfillment center to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience

  • Instill a customer-focused mindset committed to delivering the highest quality product

You are/have….

  • Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risks
    Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask ‘what if’ and constantly challenge the status quo

  • Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments

  • Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

  • Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization

  • Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans

  • Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

  • Bachelor's Degree required - Master's preferred

  • 8+ years of experience managing operations or production within the Food/Beverage/Perishables

  • Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing

  • Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus).

  • Motivated, developed and managed 150-200+ employees - our culture is a critical part of our success, and you need to help drive it

  • Familiarity with FSMA, HACCP, SQF

  • Deep knowledge of Lean manufacturing

  • Excitement for working in a  fast-paced environment with a high level of ambiguity and change

  • Interest in spending most of your time on the shop floor and working directly with all levels of staff

  • Continuous improvement and project management skills

  • High level of integrity and ethics with excellent follow-through

  • Flexibility to work weekends and/or night shifts

  • Bilingual in Spanish/English strongly preferred

You’ll get…

  • Competitive Salary & 401k company match that vests immediately upon participation

  • Generous parental leave of 16 weeks & PTO policy, as well as paid holidays off

  • $0 monthly premium and other flexible health plans

  • Amazing discounts, including up to 75% off HelloFresh subscription

  • Flexible shift scheduling & advancement opportunities

  • Emergency child and adult care services

  • Snacks & monthly catered lunches

  • Collaborative, dynamic work environment within a fast-paced, mission-driven company

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.