Head of Fulfillment


Operations | Casablanca, MA

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Jumia Services provides a complete e-commerce fulfillment platform through a network of our own-managed and third-party warehousing, order processing, and logistics service providers. Jumia Services combines the capabilities of our own and carefully selected 3PL partners onto one seamless service offering, thereby offering the best services available in each of our markets through a one-stop-shop service interface.

Head of Fulfillment


Management of Inbound processes and team

Daily allocation and monitoring of inbound tasks and duties.

Capacity planning and compliance management in line with monthly inbound volume projection and schedule

Performance management including appraisals and team coaching.

Carry out regular 5S audits / spot checks to ensure quality of process and provide clear and visible feedback on findings.

Continuous process improvement driven by suggestions on systems improvements

Liaise with appropriate departments (commercial team, vendor management team and finance department) on prioritization and reconciliation of items be inbounded.

Ensure 100% QC check and enforce proper packaging guidelines on all items to be inbounded

Escalate issues to senior management within an appropriate time frame and provide warehouse management with end of day / shift handover information.

Management of Inventory processes and team

Performance management – ensuring out of stock is within monthly target, daily cycle count is carried out and reported. 

Continuous storage capacity assessment and management.

Improve picking efficiency by enforcing standardization of SKUs storage

Ensure all items from inbound, order processing and aftersales are put-away into location within 3Hrs

Inventory lost management and control.

Carry out regular 5S audits / spot checks to ensure quality of process and provide clear and visible feedback on findings.

Organize quarterly cycle count with finance and external auditors

Organize offline sales for defective and defective damaged items

Advise commercial team on aged and slow moving SKUs to be discounted and sold online

Management of Order fulfillment processes and team

Manages the order fulfillment process including Pick, Pack Ship of Jumia Express orders and processing of Jumia Global orders.

Ensuring daily order processing activities are within SLA

Capacity planning in line with weekly volume projection and schedule

Prioritization of customer orders based on FIFO maximize customer satisfaction. 

Responsible for managing the projection, utilization and storage of packaging materials

Escalate issues to senior management within an appropriate time frame and provide warehouse management with end of day / shift handover information

Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Network, Jumia global etc.

Performance management including benchmarking with other countries, appraisals and team coaching.

Cost reduction

Continuously find innovative ways to reduce cost across all internal operations department by increasing productivity as well as reducing lost due to theft and damages of items

Improve efficient usage of work tools and material handling

Profile and skills required :

Master's degree in supply chain.

Minimum of 7 years experience in logistics, transportation or procurement.

Strong experience in operationnal management

Strong knowledge in domestic logistics market 

Strong knowledge in MS OFFICE and POWER BI.

What we offer:

A unique experience in an international, entrepreneurial, yet structured environment

Unparalled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet services lines

The opportunity to be part of a team full of talented people with the best background