Operations Manager


Operations | Dubai, AE


We are currently looking for a passionate and capable Operations Manager for UAE located in Dubai to oversee our business operations in the Middle East.
In this role you will work across key departments to help develop and manage the relationships with our network of cleaning service providers and customers. This is a hands-on opportunity to build upon your strong track record in business development, sales, and relationship management.
Responsibilities will include (but are not limited to):

  • Overseeing operations across the key departments in our team (Customer Care, Partner Management, Product Improvements, etc.)

  • Ensuring that communication and processes between various teams run smoothly

  • Identifying and building new ways to improve our internal processes and leading the internal change

  • Dealing with all operational challenges to ensure bookings go smoothly

  • Developing scalable processes from scratch

  • Tracking KPI’s across teams and providing teams with feedback on performance


To be successful in this role you will possess:

  • 2-5 years of working experience (preferably in management consulting, investment banking or venture development)

  • Degree qualified with an excellent academic record, work experience in a similar role of advantage

  • International experience and technical understanding of how to setup, integrate and scale software tools for platform management and customer service in high-growth companies

  • An entrepreneurial spirit – passionate about the start-up scene and ready to roll up your sleeves to build the next Dubai success story!

  • An analytical mind with strong numerical skills

  • Excellent communication skills – verbal and written English skills a must

  • Flexibility– comfortable working with people from a variety of backgrounds

  • A sense of humor

Bonus points:

  • Scripting or software developing experience

  • Fluency in Arabic


Helpling ist Europas führender Marktplatz für haushaltsnahe Dienstleistungen, mit dem Sitz im Herzen Berlins. Unsere Vision ist es, haushaltsnahe Dienstleistungen so einfach und transparent wie möglich zugänglich zu machen. Zeitintensives Suchen nach einer Reinigungskraft gehört von nun an der Vergangenheit an: Kunden können über die Website oder App in weniger als 60 Sekunden eine geprüfte und versicherte Reinigungskraft buchen. Darüber hinaus vermittelt Helpling über Partnerunternehmen weitere haushaltsnahe Dienstleistungen, wie z. B. professionelle Fensterreinigung, Möbelaufbau oder Malerarbeiten.
Gegründet wurde Helpling im Januar 2014 von Benedikt Franke und Philip Huffmann. Zu unseren Investoren gehören mitunter Internet-Pioniere wie Rocket Internet, Mangrove Capital und Lakestar. Helpling ist in 10 Ländern vertreten: Australien, Deutschland, Frankreich, Schweiz, Großbritannien, Irland, Italien, Niederlande, Singapur und in den Vereinigten Arabischen Emiraten (VAE).

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In return, we offer you a challenging, fast-paced and collaborative environment, with the chance to make this role your own and develop your skills by working as an entrepreneur!