Dispatch Agents - Jumia Food


Operations | Lagos, NG

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey. 



Jumia Food is an online food ordering site that allows consumers to conveniently order meals of their choice from their preferred restaurants, and have them delivered straight to their home / office.  

In particular, you will;

  • Receive and dispatch orders

  • Develop and optimize processes – work with senior management to lead innovation projects focused on developing, implementing, and executing a variety of strategic initiatives focused on scaling the business through expansion and lean operations.

  • Ships items by examining items, destination, route, rate, delivery time; ordering carriers.

  • Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.

  • Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.

  • Data entry and reporting. 


 Requirements & Qualifications 


  • Bachelor Degree from an accrediated university.



  • 3- 5 years of experience in logistics, distribution, operations management.

  • Knowledge in Data entry and reporting  

  •  Ability to adapt to fast-moving and evolving organizations. 



  • Proven ability to implement process improvement initiatives .



  • Strong leadership and interpersonal communication skills, with the ability to manage and develop a team.





We offer

  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth given the challenges that we propose you to take