Operational Excellence Project Manager


Operations | Casablanca, MA

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

What we are looking for:

Expected background and technical skills:

As a member of the Central Operational Excellence Team, you will be a “swiss-knife” in the organization, working on improving processes on diverse topics, from logistics to customer service to marketing. You will be travelling between our major markets and you will discover how business is done in various countries in Africa (multiple base locations are possible). 


  • Document existing business and technology processes as well as suggest improvements. To do this, you will communicate with the various teams involved in the process and observe how things work on the ground.

  • Work with our Porto IT Hub to create specifications needed for process improvement tech development

  • Work with country teams to roll-out any tech improvements in their respective countries and help train any teams affected by the improvements

  • Support local country teams in running day-to-day business processes, where and when the need occurs

  • Assess processes in the different countries over time and help rectify any deviations from the target process

Required Skills & Qualifications:

  • Master’s Degree (Engineering preferred) with 3 to 5 years experience  

  • Arab, French and English speaking

  • Ability to implement effective operational processes and identify opportunities for continuous performance improvement

  • Understanding the communication and presentation skills required to successfully implement changes in a company

  • Proven project management, leadership and business analysis skills

  • Understanding of “Lean” methodologies and practices would also be beneficial

  • Flexible attitude to working hours and travel expected.

We Offer :

  • A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate

  • A unique opportunity of discovering Africa and having strong impact in building the African e-commerce sector

  • A unique opportunity to learn about diverse processes that make a business efficient and successful

  • An unparalleled personal and professional