Jumia is the leading e-commerce player in Africa. Jumia was founded in 2012 in Nigeria with a clear mission, to relentlessly build the most effortless and reliable online shopping environment, providing consumers with the widest range of genuine products at low prices. Jumia has now expanded to 15 countries with over 4,000 employees across Africa, integrated most of the value chain from our own delivery fleet to our customer service and our own warehouse.
Jumia is part of Jumia Group, a leading global incubator of startups specialized in e-commerce. Jumia Group is Africa's leading internet firm, with already over 14 African countries and huge successes such as Jumia eCommerce, Jumia Food, Jumia Cars, Jumia House and Jumia Travel. It is led by very talented people offering a great mix of local and international profiles.
Jumia Group has 7 investors, MTN, Millicom, Rocket Internet, Axa, Orange, CDC, and Goldman Sachs. The group went public by listing on the NYSE in 2019 as the first African Tech Start-Up to do so.
Africa is one of the fastest-growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia Group steps in.
We are currently looking for exceptional people to join our team and embark on an exciting journey.
- Track order fulfillment timeline, identify failures and missed SLAs, and provide detail on root causes and trends.
- Provide recommendations on process improvement related to timely transfer of goods, inventory management relative to order fulfillment lapses, and chargebacks/fines due to failed vendor compliance.
- Monitor and resolve chargebacks resulting from missed SLAs and process/system failures. Actively engages with supply chain vendors through phone and e-mail to ensure on time delivery
- Review all pending order activity against known inventory shortages. Update estimated delivery periods and notify customers.
- Support delivery activities such as determination of product receipt, allocations, pick / pack, invoicing and tracking
- Escalate to the senior team potential issues or risks in the order process (i.e. fill rate issues, potential missed delivery dates, non-compliance disputes, critical situations that erode relationship with customer/sales team)
- Oversee new account openings with vendors including obtaining the proper approvals, oversight on compliance regulations, managing vendor agreements.
- Ensure all relevant stakeholders are updated on progress of account openings.
- Liaising with customer, Account Receivable, credit, sales and distribution centers on resolving returns related issues.
Professional Skills & Qualifications
- At least 3-5 years of experience in Fleet Operations
- Excellent knowledge on systems and Microsoft Office Suite
- Proven knowledge on Business Intelligence Reporting.
- Able to process through complex order management systems.
- Ability to work independently and solve problems on orders.
- Collaborative skills to work with multiple stakeholders.
- Organisation skills and good attention to detail.