KSA Operations Supervisor (Riyadh)

Helpling

Operations | Riyadh, SA

Helpling is the leading online platform to book cleaning & household services. Via our App/website customers can easily book home cleaners within 60 seconds.


 


Helpling is a Rocket Internet backed venture, currently active in more than 200 cities in eleven countries around the globe, where we serve millions of customers.


 


Launched in 2015 in Dubai, and we are looking for a passionate and capable Operations Supervisor to oversee our business operations in Riyadh.


 


As Operations Supervisor, you will coordinate daily operations and manage the relationships with our network of cleaning service providers and customers. This is a hands-on opportunity to build upon your strong track record in operations and relationship management.


Responsibilities



  • Coordinating daily on-route operations, ensuring effective and prompt communication across service providers, Call Center agents and customers and smooth bookings execution

  • Assigning bookings to cleaners in our internal system

  • Managing cleaners’ work schedules and absences and delivering training

  • Tracking performance of drivers and cleaners and providing feedback

  • Being the point of contact for service providers in the city, working closely with each of them to handle and solve customer complaints and improve the quality of service

  • Collecting, reviewing and reporting cash payments on a daily basis


Requirements


Requirements



  • 2-5 years of working experience, work experience in a similar role of advantage

  • Degree qualified with an excellent academic record

  • An entrepreneurial spirit – passionate about the start-up scene and ready to roll up your sleeves to build the next Saudi success story!

  • Flexibility to travel across the Saudi region, and occasionally to U.A.E

  • An analytical mind with strong numerical skills

  • Excellent communication and negotiation skills 

  • Fluency in English and Arabic is a must

  • Comfortable working with people from a variety of backgrounds


In return, we offer you



  • A challenging, fast-paced and collaborative environment

  • The chance to make this role your own and develop your skills to bring out the successful entrepreneur within!


Join us to build the next success story of the Middle East!


Location: Riyadh, KSA


If this sounds like you then we’d love to hear from you!


Please note that only successful applicants will be contacted.