KSA Operations Manager

Helpling

Operations | Riyadh, SA

Looking for a practical, hands-on role that gives you full business exposure and the opportunity to scale a brand in a new market?

Helpling is the leading online platform to book cleaning & household services. Via our App/website customers can easily book home cleaners within 60 seconds.

Helpling is a Rocket Internet backed venture, currently active in more than 200 cities in eleven countries around the globe, where we serve millions of customers.

Launched in 2015 in Dubai, we are looking for a passionate and capable Operations Manager to oversee our business operations in KSA.

As Operations Manager, you will work across key departments to help develop and manage the relationships with our network of cleaning service providers and customers. This is a hands-on opportunity to build upon your strong track record in operations, business development, and relationship management.


Responsibilities



  • Overseeing operations in 3 cities (Jeddah, Riyadh, Dammam)

  • Negotiating better deals with current Business Partners and growing partners’ network based on business needs

  • Coordinating local internal resources and cleaning service providers to ensure smooth bookings execution and effective communication across teams

  • Identifying and crafting new ways to improve our internal processes, driving higher sales and improved customer satisfaction

  • Tracking KPIs across local teams and providing feedback on performance

  • Dealing with diverse operational challenges on a daily basis

  • Doing research and improving understanding of Saudi customer behavior, reflecting insights on improved processes


Requirements


Requirements


To be successful in this role you will possess the following:



  • 2-5 years of working experience, work experience in a similar role of advantage

  • Degree qualified with an excellent academic record

  • An entrepreneurial spirit – passionate about the start-up scene and ready to roll up your sleeves to build the next Saudi success story!

  • Flexibility to travel across the Saudi region, and occasionally to U.A.E

  • An analytical mind with strong numerical skills

  • Excellent communication and negotiation skills

  • Fluency in English and Arabic is a must

  • Comfortable working with people from a variety of backgrounds


In return, we offer you



  • A challenging, fast-paced and collaborative environment

  • The chance to make this role your own and develop your skills to bring out the successful entrepreneur within!


Join us to build the next success story of the Middle East!

Location: Riyadh, KSA

If this sounds like you then we’d love to hear from you!

Please note that only successful applicants will be contacted.