Internal operations/ Logistics Managers/ Team Leaders - Jumia (Open-Ended) - Cameroon/ Senegal/ Ivory Coast


Operations | Africa

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.


Jumia was founded in 2012 in Nigeria with a clear mission, to relentlessly build the most effortless and reliable online shopping environment, providing consumers with the widest range of genuine products at low prices. Jumia now integrated most of the value chain from our own delivery fleet to our customer service and our own warehouse.


We are always on the look-out for talented people to join our internal operations and logistics teams in Cameroon, Senegal or Ivory Coast and embark on our exciting journey. Apply here, to join our internal operations and logistics talent pool. If selected post interview for this talent pool, you will be prioritized for the next hires in the team.



Job Description:

Your main responsibilities will be to develop and drive the internal operational/logistics arm of Jumia Services (Jumia’s logistics provider), through operational and strategic actions. You will directly hire and manage your internal operational team. You will be supported by a world-class team that has opened service lines throughout Africa and can bring the experience and tools to ensure your success.

Areas of responsibility may include:

  • Strategically plan and manage logistics or internal operations

  • Creating adequate team structure and managing various operational teams

  • Managing the team’s efficiency and cohesion

  • Supervise, coach and train workforce

  • Creating an unparalleled environment for your team’s development and happiness

  • Scaling the team and the processes to support the growth of the company

  • Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Jumia Services clients

  • Ensuring the quality of the measurement of selected KPIs hourly, daily, weekly and monthly

  • Keep track of quality, quantity, delivery times, transport costs and efficiency

  • Managing day to day operations

  • Direct, optimize and coordinate full order cycle

  • Resolve any arising problems or complaints

  • Meet cost, productivity, accuracy and timeliness targets

  • Working closely with the Jumia Services central team to share and implement global best practices

  • Liaise and negotiate with 3PLs

  • Comply with laws and regulations



Required Skills & Qualifications 


  • Strong entrepreneurial skills, leadership and drive

  • Impeccable communication skills

  • Ability to negotiate and communicate in flawless English, French

  • Ability to work independently and in a team

  • Experience in multinational environment

  • Experience or high level of comfort in logistics or operations

  • Experience managing teams or large projects

  • Excellent analytical and communication skills

  • Capacity to challenge and improve processes

  • Demonstrated ability to work in a fast paced and competitive environment.

  • Bsc. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)

  • Advanced degree preferred but not required