Cross Country Jumia Services Project Manager


Product Management | Lagos, NG; Cairo, EG; Nairobi, KE; Casablanca, MA

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

Jumia Services provides a complete e-commerce fulfillment platform through a network of our own-managed and third-party warehousing, order processing, and logistics service providers. Jumia Services combines the capabilities of our own and carefully selected 3PL partners onto one seamless service offering, thereby offering the best services available in each of our markets through a one-stop-shop service interface.


Main Responsibilities

  • Creating and standardizing Performance management and enhancement across all countries

o Establishing the principles and key levers which influence output KPIs

o Convert those levers into inputs for successful performance management

o Translate inputs in actions, routines and projects

o Validate and publish those into implementable and trackable PMO format

o Manage and drive implementation across countries

o Create right visibility and shareholder level reporting for them

  • Training of Country teams and handholding for key projects implementation

o Creating standard and very easy blue book equivalent; which can be easily implemented in all Jumia Countries including

o Performing routine trainings for country teams on projects

  • Analytical insights for country managers and country teams in form of weekly/monthly updates

  • Performance deep dive  

o War room methodology; if needed to be quickly launched and implemented on ground for performance management -- setting up and leading war rooms in all countries, doing deep dive and creating list of actions and implementing them with country Management in all countries.

  • Creating standard deep dive routines for all CMs, COOs etc

  • Monitoring the performance of all Country teams


What We Offer


  • A culturally diverse environment that promotes ideas and  its execution

  • A people-oriented environment

  • Benefits that encompass employee engagement, health and safety