Senior Technical Account Manager


Sales | Berlin, DE

  • Collaborate on determining the overall tooling and software strategy of the company

  • Lead the integration and maintenance of the different moving pieces of software and tools (e.g. Salesforce, Zapier, Segment)

  • Gather business requirements and analyse how to address them with software solutions

  • Manage and maintain a portfolio of tools and solutions including introducing new integrations and extending existing ones

  • Work with JavaScript, HTML and CSS to support our marketing team and other internal stakeholders

  • Set up and maintain web-tracking technologies

  • Work closely with engineering, design, and UX to ensure successful delivery of the product and features

  • Develop and implement development process, documentation and best practices

You're offering these qualifications

  • 4+ years of experience as a technical account manager or integrations manager in the e-commerce space

  • Experience in web-tracking technologies

  • Working understanding of web development (JavaScript, HTML and CSS)

  • Experience in working with API integrations

  • Ability to translate complex technological processes into meaningful solutions

  • Solid understanding of IT-processes and the e-commerce environment

  • Experience in the following desired:

  • Excellent communication skills, both written and spoken

We're offering these benefits


  • Competitive compensation with a full time position

  • Challenging and fast-paced environment with a passionate team

  • Ownership and independence in a fast growing start-up environment

  • You will work in a bright modern office located in the heart of Berlin (Mitte), with a rooftop view of the city’s skyline.

  • Start-up perks, including plenty of drinks and fresh fruits

  • Welcoming you to an international community with people from all over the world

  • Extraordinary possibilities of developing your role and skills within Franksmile

  • Flat hierarchies with open doors to share your ideas and feedback.