HR Business Partner


Venture Development | Cairo, EG

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. We are looking for talented people with a passion for Africa to join our team and embark on our exciting journey!

As HR Business Partner, you are responsible for the tactical execution of HR policies and strategic initiatives within Jumia. On a daily basis, you will be assisting managers and employees with HR activities and compliance. 


Main Responsibilities:

  • Admin and compliance:

  • Ensures admin processes are running smoothly

  • Ensures admin requests are treated according to agreed SLAs

  • Ensures Jumia works under established guidelines and controls

  • Challenges and controls variable payroll elements

  • Development:

  • Identifies needs, builds training plan and delivers appropriate trainings

  • Builds adapted hiring processes and tools for mass and single recruitments

  • Delivers people processes to ensure employee capabilities meet current and future standards;

  • Identifies talents and builds succession planning

  • Provides technical expertise and policy guidance in talent management (strategic staffing, performance management & career development, learning & development) and effective staff-management relationship;

  • Uses data analysis to influence strategic decisions and to address organizational challenges to talent management

  • Promotes and coordinates initiatives that support organizational change;

  • Promotes the organizational goals for gender equity and geographic diversity;

  • Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring;

  • Work environment:

  • Implements satisfaction/motivation barometers, measures and acts accordingly

  • Organizes appropriate events to strengthen sense of belonging

  • Ensures safety and security at work 

  • Coaching and advice:

  • Improves the performance of others by empowering a strong leadership and coaching culture;

  • Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...);

  • Conducts onboarding and exit interviews and shares feedback with partners to identify trends and risks;

  • Provides guidance and direction to employees with emphasis on maintaining a high performing work environment;

  • Meets with managers and employees to discuss issues and provides guidance on resolving them;

  • Continuous improvement:

  • Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes;

  • Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when changes are appropriate;

  • Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs; 

Required skills & qualifications:

  • Acts as a trusted partner and advisor to managers and staff globally on all HR matters;

  • Outstanding communication, coaching, influencing and interpersonal skills with the ability to work effectively with people at all levels of the organization; 

  • Ability to work in a collaborative manner and diagnose problems and identify and drive appropriate solutions;

  • Passionate, wants to make a difference in the organization; 

  • Approachable and responsive, able to connect with employees at all levels

  • Strong customer service focus

  • Supportive team player with a strong drive to create a positive work environment

  • Ability to diffuse a tense situation 

  • Applies solid judgment ensuring integrity, compliance & confidentiality

  • Strong interest in innovative HR solutions and process improvement 

  • Understanding of HR concepts and principles with expertise in operations management

  • Detailed-oriented with excellent organizational & documentation skills

  • Proponent of the segmented HR model, understands the benefits 

  • Familiarity in supporting change management processes

  • Talent to manage multiple priorities simultaneously - orientated on results - while retaining all information

  • Bias for action, strong work ethic, and desire to achieve excellence

  • Minimum 5 years' experience in HR 

  • Bachelor's degree in business administration, Human Resources or related field is required

  • Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical

  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge

We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment

  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines

  • The opportunity to be part of a team full of talented people with the best backgrounds